If you not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or turn off your cookies (see paragraph 4), but this may affect the functionality of the Site.
1. WHAT THIS COOKIES POLICY COVERS
This Cookies Policy sets out:
what a cookie is (paragraph 2);
an overview of the cookies we use (paragraph 3);
what you can do if you do not agree to the use of the cookies (paragraph 4); and
further information about cookies in general (paragraph 5).
2. WHAT IS A COOKIE?
3. COOKIES USED ON THE SITE
We use several different types of cookies. In particular, we use the following first party cookies: necessary cookies which allow certain fundamental features of the Site to work; functional cookies, which allow us to remember choices you make (e.g. your cookie preference), performance cookies, which monitor usage of the Site and advertising cookies which record the fact that you have visited the Site and then which links you have accessed whilst you use the Site.
Some of these are session cookies which are temporary and allow us to link your actions during a browser session. These are deleted at the end of your browsing session. Others are persistent cookies which remain on your device for the period of time specified in the cookie. These cookies help us identify you as a unique user (by storing a randomly generated number).
The Site uses first party cookies for the following purposes:
a) necessary cookies
Necessary cookies are essential and help you navigate the Site. These cookies make sure your basket is saved during all steps of the checkout process. This helps to support security and basic functionality of the Site. These cookies are necessary for the proper operation of our Site, so if you block these cookies we cannot guarantee your use or the security of our Site during your visit.
b) functional cookies
Functional cookies are used to provide you the best user experience. These cookies are for instances used to save and remind you about reservations you have started to make, so will save you time if you want to complete your reservation at a later stage. These cookies could also recognise if a Site user has already signed up for our newsletter/requested information about a service or if the user is seeing a certain page for the first time.
c) performance cookies
Performance cookies help us to understand the behaviour of our visitors and the usage of the Site. This allows us to continuously improve the Site to provide you the best user experience. These cookies are also used to help us understand what interests our users, and measure how effective our advertising is. Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.
By way of example, we use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our Site. Google Analytics is a third-party web analysis service provided by Google Inc, which uses "performance cookies" and "targeting cookies" to analyse how you use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, this website uses Google Analytics with the expansion '_anonymizeIp()' which means that Google will truncate/anonymise the last octet of the IP address for Member States of the European Union.
If you do not accept the use of these cookies, we cannot guarantee how our Site will perform for you.
d) advertising cookies
Advertising cookies will remember your preferences and, in general, that you visited the Site. We strive to provide you with advertisements for hotels, resorts, and other products and services relevant to you and your interests on other online platforms, where available. These cookies are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertisements.
More specifically, we may use the following cookies on our Site:
Google Analytics stored by Google for 1 day to 2 years, depending on the cookies – We use Google Analytics to help analyse which pages on our website visitors viewed. When you visit our website, your web browser automatically sends certain information to Google. For further information on how Google uses your data, please refer to https://www.google.com/intl/en/policies/privacy/partners/. To opt-out, please click: here.
Adobe Analytics stored by Adobe for zero (session cookie) to 2 years, depending on the cookies - We use Adobe Analytics to help analyse visitors’ activities on our website, such as analysing clickstream data and tracking historical activities. For further information on how Adobe Analytics cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_analytics.html To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
Adobe Audience Manager stored by Adobe for 6 months to 2 years, depending on the cookies - We use Adobe Audience Manager to help analyse visitors’ activities on our website, such as identifying visitors, recording data calls, synchronizing data, error tracking and testing. For further information on how Adobe Audience Manager cookies work, please see https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/cookies_am.html To opt-out, please see: https://www.adobe.com/hk_en/privacy/opt-out.html
Flurry Analytics stored by Yahoo with no expiry date - We use Flurry Analytics to help us collect unexpected crash logs of our mobile application users (excluding those in the People’s Republic of China except for Hong Kong, Taiwan and Macao) to improve stability and performance of our mobile application and to track how users use our mobile application. For more information on how Flurry Analytics uses your data, please refer to https://policies.yahoo.com/us/en/yahoo/privacy/index.htm
Umeng Analytics stored by Umeng with no expiry date - We use Umeng Analytics to help us collect unexpected crash logs of our mobile application users in the People’s Republic of China except for Hong Kong, Taiwan and Macao to improve stability and performance of our mobile application and to track how users use our mobile application. For more information on how Umeng Analytics uses your data, please refer to http://www.umeng.com/policy.html To opt-out, please see https://dip.umeng.com/opt_out.html
Akamai CDN stored by Akamai for 1 day - We use Akamai Content Delivery Network (CDN) for page caching to enhance our website performance and security. For further information on how Akamai CDN uses your data, please refer to https://www.akamai.com/us/en/privacy-policies/
ASP.NET_SessionId stored by Microsoft - Our website is .net based and we use ASP.NET to identify user sessions on our website. The data is not stored because this is a session cookie. For more information on how ASP.NET cookies work, please see https://msdn.microsoft.com/en-us/library/ms178194.aspx
.ASPXFORMSAUTH stored by Microsoft - We use .ASPXFORMSAUTH for authentication on our website’s logon page to identify users. The data is not stored because this is a session cookie. For more information about how the authentication cookies work, please see https://support.microsoft.com/en-us/help/910443/understanding-the-forms-authentication-ticket-and-cookie
DoubleClick stored by Google for 2 years - Google (doubleclick.net) sets cookies to display personalised user marketing on other websites and track transactions made by you on For more information on how DoubleClick uses your data, please refer to https://www.google.com/intl/en/policies/privacy/
fr stored by Facebook for 3 months - Facebook (facebook.com) sets cookies to display personalised user marketing on other websites and track transactions made by you on . For more information on how Facebook uses your data, please refer to https://en-gb.facebook.com/policies/cookies/
cid stored by Fastapi for 9 years and 10 months - fastapi.net sets cookies to display personalised user marketing on other websites and track transactions made by you on . For more information, please contact http://fastapi.net/company.html#contact
i stored by OpenX for 1 year - OpenX (openx.net) sets cookies to display personalised user marketing on other websites and track transactions made by you on For more information on how OpenX uses your data, please refer to https://www.openx.com/legal/privacy-policy/
cm_cookie and reduplicate_cookie stored by WeChat for 1 day to 6 months, depending on the cookies - WeChat (l.qq.com) sets cookies to display personalised user marketing on other websites and track transactions made by you on . For more information on how WeChat uses your data, please refer to http://weixin.qq.com/cgi-bin/readtemplate?lang=en_US&check=false&t=weixin_agreement_cookies
4. CONTROL YOUR COOKIE SETTINGS
We shall store a cookie on your computer or device to remember this for next time. You can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. If you wish to withdraw your agreement at any time, you will need to delete our cookies using your internet browser settings. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details.
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Adobe (flash cookies): https://www.adobe.com/support/flash/downloads.html
The above instructions on browser settings are relevant when you use or access our website www.shangri-la.com.
5. OTHER INFORMATION
The following link contains further information about cookies:
In addition, a guide to online privacy has been produced by the internet advertising industry which can be found at:
We may change this Cookies Policy from time to time by posting the updated version of the policy on our Site. Please check this Site periodically to be informed of any changes.
6. CONTACT US
If you have any questions about the cookies used on our website, please contact us at email@example.com
Last Updated: 01 Dec. 2018